Careers
Make your mark.
Join Our Team
At Markë One, we value teamwork, initiative and integrity. When you choose a career at Markë One, you become a valued member of our team as we work together to grow our company.
Join our focused and energetic group of employees as we build personal, long-lasting relationships with our clients. Markë One is a place where you can make your mark.
Customer Service Representative (CSR)
The CSR associate provides great customer service that earns loyal relationships and profitable business. As a partner with our sales team, they offer exceptional sales support with their knowledge and friendly personal attention. Together with their salesperson(s), they make a competitive team that is customer-driven to generate repeat orders and new revenue streams.
The CSR works within our Facilis Order Flow System to manage orders efficiently and successfully. They develop supplier relationships, which provide extra support when needed. The CSR takes personal accountability for expediting shipments that meet or exceed our customer’s expectations.
The CSR associate must interface well with our sales representatives and suppliers to create profitable solutions and good feelings. They lead by example. Their actions and decisions encourage those who work with them to be dedicated to our vision, mission and values.
Duties and Responsibilities:
Friendly Customer Care and Great Sales Support
Take charge of customer problems, vendor errors and shipping discrepancies by responding the same day with profitable solutions.
Communicate and escalate order issues before problems occur.
Develop and cultivate positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’re a team
Perform other duties as assigned by the President/Manager from time to time.
Outside Sales Associate
Main Objective: Increase sales revenue primarily by winning new clients and by effectively managing the account relationship and the product sales cycle to gain an increasing share of their business
General Duties & Responsibilities:
Meet or exceed monthly and annual sales revenue goals (90% of plan minimum)
Meet or exceed monthly and annual gross profit margin goals (90% of plan minimum)
Maintain a pipeline of a minimum of 100 qualified prospects that meet our companies specific criteria
Prospecting – average 200+ prospecting dials and speak with 50+ decision makers per week
Average 5+ face-to-face client meetings per week*
Average 6+ new clients per month
Average sales of $20,000+/ month in year 1
Maintain a minimum 80% client retention rate
CRM activities & notes must be 100% up-to-date
CRM follow up commitments & activities must be 100% on time
Have face-to-face meeting or speak with each client & prospect every 3 months
Manage accounts and increase sales and gross profit by:
Building and maintaining positive relationships with clients
Proactively identifying opportunities for sales
Being the product & service expert
Presenting creative product & service solutions
Presenting cross-sell and up-sell ideas to clients
Introducing additional solutions and services
Dealing with objections and closing sales
Managing the order writing and client confirmation process
Following up with the client post-delivery
Providing best-in-class customer service
Accountable for client satisfaction and for providing outstanding service
Contribute to market strategy by monitoring new products and client projects
Qualifications:
3+ years of B2B sales experience
1+ year in a hunter/prospecting/New Business Development role
History of earning over $60,000/year in a commissioned sales role
Professional commitment to earn over $100,000/year and have no income limits
Ability to effectively communicate, especially on the phone, and build and maintain relationships with clients at the executive level and the junior manager level
Outstanding written and oral presentation and communication skills
Ability to present creative solutions that address the clients challenges
Detail oriented with an eye for accuracy
Ability to multi-task and work quickly while under pressure
Excellent organizational skills, able to set priorities, be responsive to customer needs in a timely manner and meet critical deadlines
Caring, ability and willingness to consistently go above-and-beyond to exceed client expectations
Positive experience using a systematic and structured approach to selling that includes the use of CRM technology to manage your daily routine and be proactive
Tech savvy with Microsoft Outlook, Word, Excel, PowerPoint, LinkedIn
Ability to learn and embrace new technology
Highly competitive, self-motivated, positive and enthusiastic attitude